Contact

If you have any questions regarding our homes or services, or the organization of your next stay, do not hesitate to contact our Reservations team: 020 3369 0019
Kemp House, 160 City Road
London, EC1V 2NX
United Kingdom
T: 020 3369 0019
E: contact@thecasalyst.com
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Questions before getting started
Our hosts are adventurers, the kind of people who are always off seeing the world. We have families who love getting away during the school holidays, busy business travellers, retirees with second homes and creatives who split their time between two cities, to name a few. Because they travel frequently (at least six weeks per year) and for long periods of time, they want to make the best use out of their homes whilst they are away.
They choose The Casalyst because they want to use their homes flexibly and are looking to effortlessly enjoy all the benefits of short term renting without the hassle of doing it alone. Because they are extremely house proud, they need a partner who is not only highly experienced in managing the entire rental experience from end-to-end, but who also understands the energy, love and investment that has gone into creating their beautiful homes. The Casalyst hosts love our professional, reliable approach and superb attention to detail, and appreciate leaving the hard work to us because of their active lifestyles.
They choose The Casalyst because they want to use their homes flexibly and are looking to effortlessly enjoy all the benefits of short term renting without the hassle of doing it alone. Because they are extremely house proud, they need a partner who is not only highly experienced in managing the entire rental experience from end-to-end, but who also understands the energy, love and investment that has gone into creating their beautiful homes. The Casalyst hosts love our professional, reliable approach and superb attention to detail, and appreciate leaving the hard work to us because of their active lifestyles.
There are many unique benefits to our one-of-a-kind service. Our hosts tell us that they particularly enjoy:
Flexibility: Our hosts enjoy their home whenever they like, but make income from it when it suits them best by taking bookings ranging from 7 days to 3 months or more .
Tailored care: We take a personal approach to partnering with our hosts. They receive a dedicated Account Manager, who share tailored advice and tips, such as which weeks will be most popular with guests, how to achieve the highest income per night and any missing items they might need for the home to create the best experience for guests.
Peace-of-mind: We are hospitality professionals who ensure the short term rental experience is as simple and rewarding as possible. We attract the most discerning guests, people who choose The Casalyst because they want to stay somewhere comfortable with style, character and service. We have a support team available 24/7. We know the homes inside and out which means we match each guest to the perfect home for their needs.
Flexibility: Our hosts enjoy their home whenever they like, but make income from it when it suits them best by taking bookings ranging from 7 days to 3 months or more .
Tailored care: We take a personal approach to partnering with our hosts. They receive a dedicated Account Manager, who share tailored advice and tips, such as which weeks will be most popular with guests, how to achieve the highest income per night and any missing items they might need for the home to create the best experience for guests.
Peace-of-mind: We are hospitality professionals who ensure the short term rental experience is as simple and rewarding as possible. We attract the most discerning guests, people who choose The Casalyst because they want to stay somewhere comfortable with style, character and service. We have a support team available 24/7. We know the homes inside and out which means we match each guest to the perfect home for their needs.
We just need to know your home’s address, number of bedrooms and whether it is your primary or secondary home. We will ask you if you plan to be away from your home for a minimum of six weeks per year. It is also really helpful to send us plenty of photos of different rooms so we can get an initial idea of how your home looks.
A member of our New Homes team will be in touch to talk about your home and your needs. If it’s a good match so far, we will then organise a home visit to meet you and experience your wonderful home first-hand. This is a chance for us to advise you on pricing, suggest optimisations that could enhance your earnings, fill you in on the finer points of our service, and answer anything else you might want to know.
Once our partnership is confirmed, you’ll meet your dedicated Account Manager who will work closely with you to learn everything about your home so that we can answer any guest queries and ensure that the time you spend away is not interrupted unless absolutely necessary. Discovering all its quirks and charms, we will get to know exactly how everything in your home works, from the boiler to the coffee machine. You let us know which areas you will clear for guests and which areas you want private. When we are done, we will know how to look after your home just like you do. At the same time we complete a professionally styled photoshoot which will show your home at its best. We then write a detailed and inspiring home description for our website that helps bring out your home’s best features, including any home truths that our guests need to know.
Before a guest checks in, our professional housekeeping team prepares your home to our exacting standards including supplying our own linens, towels and toiletries. We then take a photographic inventory so that we know how to put everything back in its rightful place. We label private storage areas so guests know which areas are for them.
We greet guests on arrival and show them around your home explaining your House Rules. We take care of them during their stay and support them 24/7, ensuring you are not disturbed. When guests depart, our housekeeping team returns to clean, and to take another photographic inventory, before returning everything to exactly how you left it.
We greet guests on arrival and show them around your home explaining your House Rules. We take care of them during their stay and support them 24/7, ensuring you are not disturbed. When guests depart, our housekeeping team returns to clean, and to take another photographic inventory, before returning everything to exactly how you left it.
We take the safety and security of your home seriously. That’s why our thorough guest vetting process is designed to ensure only the most responsible, trustworthy individuals stay in your property. Every guest is carefully screened through a multi-step process that includes identity verification, behavioural history checks, and reviews from previous hosts. We also evaluate each guest’s booking history to ensure they align with our high standards.
In addition, we provide an added layer of protection by requiring guests to sign a security deposit agreement, ensuring they understand their responsibility for maintaining your property. Our team is also available 24/7 to assist with any issues that may arise during a guest’s stay, giving you complete peace of mind that your home is in good hands at all times. By combining rigorous vetting with proactive protection, we safeguard your property—so you can earn with confidence.
In addition, we provide an added layer of protection by requiring guests to sign a security deposit agreement, ensuring they understand their responsibility for maintaining your property. Our team is also available 24/7 to assist with any issues that may arise during a guest’s stay, giving you complete peace of mind that your home is in good hands at all times. By combining rigorous vetting with proactive protection, we safeguard your property—so you can earn with confidence.
We take damage deposits from all guests, and have insurance policies to cover both your interiors and your home itself. Before and after each stay we capture 100s of photographs of your home, so we know who is responsible for any accidental damage. We close off any storage areas that you want kept private with tamper tape, and we recommend that you store any irreplaceable or sentimental items in these sealed-off spaces during guest stays.
By partnering with us, homeowners can expect to significantly increase their earning potential compared to traditional rental methods. While earnings vary depending on factors like location, property size, and amenities, our smart pricing algorithm and expert management typically help our clients earn up to 2-3 times more than through long-term letting.
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